How does ESG relate to hotels?

ESG stands for Environmental, Social, and Governance, and it relates to hotels in terms of their operational impacts and responsibilities in these three areas. Environmentally, hotels are expected to manage their energy consumption, reduce emissions, and conserve natural resources. Socially, they should foster positive relationships with employees, guests, and communities, promoting inclusivity and diversity. Governance refers to the ethical conduct of the business, including transparency and accountability in its operations.

How can a hotel improve its sustainability credentials?

A hotel can improve its sustainability by continuously monitoring and updating its environmental policies and practices. This includes investing in renewable energy sources, implementing energy-saving initiatives, and promoting recycling and composting programs. Additionally, they can engage in community development projects and foster partnerships with local suppliers to promote sustainable and responsible tourism. Employee training on sustainability practices and encouraging guest participation in green initiatives can further enhance a hotel’s sustainability efforts.

Another important aspect of improving and demonstrating your hotel’s sustainability credentials is to work with sustainability partners such as Travelife, Biosphere, Green Globe or Bioscore, which can help audit and improve sustainability initiatives within your hotel operations. 

What are the sustainability challenges for hotels?

Some challenges for a hotel to be sustainable include high upfront costs for green technologies, potential resistance from staff or guests to new sustainability initiatives, and maintaining a balance between luxury and sustainability. Moreover, the competitive nature of the hospitality industry can sometimes prioritise short-term gains over long-term sustainable practices. It can also be challenging to measure the exact impact of sustainability initiatives, making it difficult to quantify the benefits and ROI of such efforts. Despite these challenges, the increasing demand for sustainable travel options is encouraging more hotels to adopt sustainable practice, whilst it is also becoming a legal requirement in many regions too.

What are the benefits of sustainability for hotels?

Increased Market Share

As the number of eco-conscious consumers continues to increase quickly, attracting these consumers with your hotel’s sustainability credentials can differentiate you from the competition and often allow you to charge premium prices to this segment who are proven to be more price elastic when it comes to pricing.  

Enhanced Brand Reputation

Sustainability initiatives can help build a positive brand image for hotels. A reputation for eco-friendliness can attract not only eco-conscious consumers but also travelers who appreciate responsible business practices. Over time, an enhanced brand reputation can also lead to increased guest loyalty, which in turn builds a more consistent long-term revenue stream.

Cost Savings

Despite upfront costs, implementing sustainable business practices and initiatives can often lead to long-term operational cost savings. For example, installing energy-efficient lighting and smart water-savings fixtures can lead to lower utility bills. In some regions, governments will also offer grants and tax breaks for businesses that adopt sustainable business practices. 

Guest Experience

Eco-conscious travelers are more likely to have a positive experience at a sustainable hotel because it aligns with their values. Positive guest experiences often lead to positive reviews, recommendations to friends and return visits, which all help to improve your bottom line. 

Employee Engagement 

Sustainability initiatives can boost employee morale and engagement. Individuals are increasingly seeking out sustainable employers, which can also improve your recruitment and retention of staff. 

Long-term Viability

As the world grapples with environmental challenges, sustainability is becoming increasingly important for long-term business viability. Sustainable hotels are better positioned to weather changes in consumer preferences, regulatory requirements, and resource availability. 

What next?

At BEONx, we believe that sustainability and profitability come hand in hand. Sustainable profitability is an approach that transforms sustainability from an operating cost into a profit centre for your hotel. Moving from a hotel revenue management system to a sustainable profitability approach will allow you to optimise the use of resources and maximise resource efficiency in order to intelligently retain revenue and unlock maximum value for your customers. 

With BEONx, you can leverage sustainability as a profit driver within a holistic, guest-centric approach to profitability.  From seamless guest messaging and time-saving automations, to intelligent upselling and revenue auditing, our toolkit helps hotels align sustainability and profitability for a lasting impact on guest experience and the bottom line. 

To further empower both hotels and customers to benefit from the shift towards sustainability, BEONx is developing a Hotel Sustainability Index (HSI) in partnership with the industry. The HSI will allow hotels to benchmark their sustainability metrics with their industry peers, whilst also providing greater transparency to customers. 

We envision this index becoming an industry standard, with scores prominently displayed on booking engines and Online Travel Agencies (OTAs), offering potential guests a clear measure of a hotel’s commitment to sustainable practices, thereby driving the industry towards a more sustainable future.